Gaming at 365bets should always be a source of fun and entertainment — never stress, financial pressure, or harm. We are committed to giving every Filipino player the tools, information, and support they need to stay in control of their gaming experience.
Our commitment to every Filipino player on the 365bets platform
At 365bets, we genuinely care about the wellbeing of our players. We know that for the vast majority of Filipinos who play on our platform — whether they're spinning slots, playing bingo, or betting on their favorite PBA team — gaming is simply a form of entertainment. And that's exactly what it should be.
But we also recognize that a small number of players may develop unhealthy relationships with gambling. Problem gambling can affect anyone, regardless of age, income, or background. It can strain relationships, cause financial hardship, and take a serious toll on mental health. That's why responsible gaming is not just a checkbox for 365bets — it is a core part of how we operate.
This page outlines the tools, policies, and resources that 365bets has put in place to help Filipino players stay in control. We encourage every player to read through this information and to use the tools available to them. If you ever feel that gambling is becoming a problem, please act early — the sooner you reach out, the easier it is to get back on track.
Our Promise: 365bets will never pressure you to gamble more than you are comfortable with. We will never send you promotional offers if you have activated responsible gaming restrictions. Your wellbeing always comes first.
If you cannot check all of the above, please review the tools and resources on this page.
All tools are available free of charge to every 365bets account holder
Set a daily, weekly, or monthly cap on how much you can deposit into your 365bets account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced and after a cooling-off period when increased.
Set a maximum duration for each gaming session. When your time limit is reached, you will receive a notification and be prompted to take a break. This tool helps prevent extended, unplanned gaming sessions that can lead to impulsive decisions.
Take a short break from 365bets by activating a cooling-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this time, your account is temporarily suspended and you will not receive any promotional communications from us.
If you feel you need a longer break, you can self-exclude from 365bets for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended, all bonuses are forfeited, and you will be removed from all marketing lists. Self-exclusion cannot be reversed before the chosen period ends.
Set a cap on the maximum amount you are willing to lose within a given time period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool is one of the most effective ways to keep your gaming within a comfortable budget.
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but powerful nudge to help you stay aware of your gaming activity in real time.
How to activate these tools: Log in to your 365bets account, go to Account Settings, and select the Responsible Gaming section. All tools are available there. You can also contact our 24/7 support team to activate any restriction on your behalf — we will process it immediately.
A summary of how each limit type works on 365bets
| Limit Type | Available Periods | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Active |
| Loss Limit | Daily / Weekly / Monthly | Active |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Active |
| Cooling-Off Period | 24 hrs / 48 hrs / 1 wk / 6 wks | Active |
| Self-Exclusion | 6 mo / 1 yr / 2 yr / Permanent | Active |
| Reality Check | Every 15 / 30 / 60 minutes | Active |
Important: Reducing any limit takes effect immediately. Increasing a limit or removing a restriction is subject to a mandatory 7-day cooling-off period to protect players from impulsive decisions.
Protecting minors is a non-negotiable priority at 365bets
In the Philippines, participation in casino-style gambling is legally restricted to individuals aged 21 years and above. 365bets strictly enforces this requirement across all games and betting products on our platform.
Every new player is required to complete identity verification (KYC) before making their first deposit or withdrawal. This process confirms your age and identity using a government-issued Philippine ID such as a passport, driver's license, SSS/UMID card, or PhilSys National ID.
Any account found to belong to a person under 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the relevant authorities in accordance with Philippine law.
Parents and guardians: If you share a device with younger family members, please ensure that your 365bets account is protected with a strong, unique password and that you log out after every session. Never share your login credentials with anyone.
If you suspect that a minor has accessed a gambling platform, please contact us immediately at [email protected] so we can take prompt action.
Early awareness is the first step toward getting help
Problem gambling does not always look the same for everyone. It can develop gradually over time. Here are some common warning signs that gambling may be becoming a problem for you or someone you know:
Spending more money on gambling than you originally planned or can afford
Chasing losses — continuing to gamble in an attempt to win back money you have lost
Gambling for long periods, losing track of time, or neglecting sleep because of gaming
Withdrawing from family, friends, or social activities because of gambling
Gambling affecting your work performance, attendance, or career decisions
Borrowing money, selling possessions, or taking loans to fund gambling
Feeling anxious, irritable, or restless when you are not gambling or when you try to stop
Hiding your gambling activity from family members or lying about how much you spend
Gambling to escape stress, depression, loneliness, or other emotional difficulties
Repeatedly trying to cut down or stop gambling but being unable to do so
Neglecting bills, rent, or essential household expenses in order to gamble
Needing to gamble with larger and larger amounts to feel the same level of excitement
If you recognize three or more of these signs in yourself or someone close to you, please do not wait. Reach out to the 365bets support team to activate self-exclusion, or contact a professional counseling service. Problem gambling is a recognized condition and help is available in the Philippines.
Ask yourself these questions honestly — your answers are private
Bet more than you could really afford to lose?
Needed to gamble with larger amounts of money to get the same feeling of excitement?
Gone back to try to win back money you had lost (chasing losses)?
Borrowed money or sold anything to get money to gamble?
Felt that you might have a problem with gambling?
Had people criticize your betting or tell you that you had a gambling problem, regardless of whether or not you thought it was true?
Felt guilty about the way you gamble or what happens when you gamble?
Has gambling caused you any health problems, including stress or anxiety?
If you answered "Yes" to any of these questions, it may be a sign that gambling is having a negative impact on your life. We strongly encourage you to use the responsible gaming tools available on 365bets, speak to someone you trust, or contact a professional support service. You are not alone, and help is available.
Step-by-step guide to activating self-exclusion
Self-exclusion is one of the most powerful tools available to players who feel they need a break from gambling. At 365bets, we make the process straightforward and immediate. Here is how to do it:
Log in to your 365bets account using your registered email and password at 365bets.club.
Go to Account Settings by clicking your profile icon in the top right corner of the screen.
Select "Responsible Gaming" from the settings menu to access all player protection tools.
Click "Self-Exclusion" and choose your preferred exclusion period: 6 months, 1 year, 2 years, or permanent exclusion.
Confirm your selection. Your account will be suspended immediately. You will receive a confirmation email and will be removed from all marketing communications.
Need help? If you are unable to access your account, contact our support team directly at [email protected] and we will process the self-exclusion on your behalf within minutes.
Please note: Self-exclusion on 365bets applies only to the 365bets platform. If you wish to exclude yourself from all PAGCOR-licensed gaming operators in the Philippines, you should also register with the PAGCOR self-exclusion program directly.
Professional help available to Filipino players
365bets operates within a PAGCOR-regulated framework. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body responsible for overseeing gaming operations in the Philippines and has established responsible gaming programs to protect Filipino players.
If you feel that your gambling has become a serious problem, we strongly encourage you to seek professional support. The following resources are available to players in the Philippines:
The Philippine Amusement and Gaming Corporation operates a responsible gaming program for players seeking help or self-exclusion across all licensed operators in the Philippines. Contact PAGCOR directly through their official government channels.
The NCMH provides mental health support services across the Philippines, including counseling for behavioral addictions such as problem gambling. Their crisis hotline is available to Filipinos nationwide.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, Davao, and other major cities.
Our dedicated responsible gaming support team is available 24/7. Contact us at [email protected] to activate any account restriction, request self-exclusion, or simply talk to someone about your concerns. All conversations are confidential.
Simple habits that keep gaming fun and under control
Decide how much you are willing to spend before you open the 365bets platform. Treat it like an entertainment budget — the same way you would budget for a movie or a night out with friends in Makati or BGC. Once it's gone, stop playing.
Decide in advance how long you will play. Use the session time limit tool on 365bets or simply set a timer on your phone. Taking regular breaks helps you stay clear-headed and prevents the kind of extended sessions that lead to poor decisions.
Losing is a normal part of gambling. If you find yourself thinking "just one more bet to win it back," that is the moment to stop. Chasing losses almost always leads to bigger losses and is one of the most common patterns in problem gambling.
Step away from the screen regularly. Grab a snack, stretch, or chat with someone. Breaks help you maintain perspective and prevent the kind of tunnel-focus that can make it hard to stop playing even when you want to.
Think of 365bets as entertainment, not a way to make money. The house always has an edge over the long run. Enjoy the games for the excitement and fun they provide — any winnings are a bonus, not an expectation.
365bets has built responsible gaming tools specifically to help you stay in control. Use deposit limits, session timers, and reality checks proactively — not just when things have already gone wrong. Setting limits when you are in a good headspace is always easier.
365bets is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. Use our responsible gaming tools, stay within your limits, and remember — gaming should always be fun. For players 21 and above only.