Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 365bets ("365bets," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("Player," "User," or "you") who access or use the 365bets online gaming platform at 365bets.club.

365bets is committed to protecting the privacy and personal data of all Filipino players in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account on 365bets or by continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 365bets platform.

2. Personal Data We Collect

365bets collects the following categories of personal data from players. We only collect data that is necessary for the purposes described in this Policy.

2.1 Identity and Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — players must be 21 or older)
• Philippine mobile number
• Email address
• Residential address (province, city, barangay)
• Nationality

2.2 Identity Verification (KYC) Documents

• Government-issued photo ID (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address (e.g., utility bill, bank statement)
• Selfie or live photo for identity confirmation where required

2.3 Financial Information

• Payment method details (GCash number, PayMaya number, bank account details for BPI, BDO, Metrobank)
• Transaction history (deposits, withdrawals, bet amounts)
• Source of funds declarations where required by anti-money laundering regulations

2.4 Gaming and Behavioral Data

• Game history, bet records, and wagering activity
• Session duration and login timestamps
• Responsible gaming tool usage (deposit limits, self-exclusion requests)
• Bonus and promotion participation records

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform interaction logs and error reports

2.6 Communications Data

• Records of your communications with 365bets customer support
• Feedback, survey responses, and complaint records

3. How We Collect Your Data

365bets collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the 365bets platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and regulatory data from PAGCOR or other competent Philippine authorities where required.

4. How We Use Your Personal Data

365bets processes your personal data for the following purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 365bets processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the 365bets Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and NPC guidelines.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

365bets does not sell your personal data. We may share your data with the following categories of recipients only where necessary and in accordance with this Policy:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the 365bets platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws.

6.2 Regulatory Authorities

365bets may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Game Providers

Certain game providers who supply casino games, slots, and live dealer content to the 365bets platform may receive limited technical data (such as player session tokens) necessary to deliver their services. These providers are not permitted to use this data for their own purposes.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 365bets' business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance where practicable.

7. Cookies & Tracking Technologies

365bets uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit our site.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve performance and game offerings. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content to you, where you have consented. You may opt out at any time.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 365bets platform. Detailed cookie preferences can be managed through the cookie consent tool available on the platform.

8. Data Retention

365bets retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR and AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for the period required by PAGCOR regulations and applicable AML laws, typically five (5) years after the end of the business relationship.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

When personal data is no longer required, 365bets will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

365bets implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 365bets platform.
• Encrypted storage of sensitive data including passwords and financial information at rest.
• Two-factor authentication (2FA) available for all player accounts.
• Access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the 365bets platform infrastructure.
• Automated fraud detection systems monitoring for suspicious account activity in real time.

While 365bets takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 365bets will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 365bets:

• Right to be informed: You have the right to know what personal data 365bets collects about you and how it is used — which is the purpose of this Policy.
• Right of access: You may request a copy of the personal data 365bets holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 365bets Data Privacy Officer using the contact details in Section 14. We will respond to your request within the timeframes prescribed by the Data Privacy Act of 2012.

11. Children's Privacy and Age Restriction

The 365bets platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. 365bets does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, forfeit any balances in accordance with our Terms & Conditions, and securely delete the personal data collected, except where retention is required by law.

If you believe that a person under 21 has registered an account on 365bets, please contact us immediately at the details provided in Section 14 so that we can take prompt action.

12. Third-Party Links

The 365bets platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to the 365bets platform. 365bets is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

365bets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this page reflects when the most recent changes were made. Your continued use of the 365bets platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 365bets, please contact our Data Privacy Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under Republic Act No. 10173 have been violated. Please note that our email address above is provided as plain text and is not a clickable link — copy it into your email client to reach us.